We have been in business since 1990 and have unrivalled experience, knowledge and expertise in the accident replacement vehicle industry. We operate nation-wide and are able to provide our courtesy cars in every capital city and many of the major regional cities.
Submit an Application
The two best ways to submit an application is to apply online or call us on 1300 22 67 67. If you apply online our system will automatically email you confirmation that we have received the application along with your unique reference number for future use.
Approving your claim
Once we have all of the information we need, Acorn will assess the application to make sure we are able to supply you with a vehicle.
When your claim is approved Acorn will contact you to organise a date and time of delivery that is convenient for you. Usually we will meet you at your smash repair shop when you are dropping off your vehicle for repairs.
If your vehicle is already at the smash repair shop, or it is not legally drivable we can deliver the hire vehicle to your home or workplace.
(Delivery is subject to availability in your area. In areas without delivery we provide the cars through one of our depots. We can arrange for you to pick-up the vehicle at a time and location that suits you best.)
Delivering the vehicle
When Acorn delivers the replacement vehicle to you, we will ask you to sign the rental agreement which states the terms and conditions of the rental. We will also ask you sign our Contract of Indemnity plus our standard letter stating the reasons you need the vehicle.
If we are providing the vehicle through one of our depots this documentation is completed before picking the vehicle up. We are able to have the documents signed online using our secure electronic signature process or via fax.
Monitoring your repairs
We regularly assess the progress of your smash repair and update you as required.
Collection of your repaired vehicle
Subject to delivery being available in your area, when your repair is finished, you just drop off Acorn’s vehicle at the smash repair shop and pick up your vehicle. You will need to call Acorn to notify us when you have done this. Acorn will then pick up our vehicle. If your vehicle has been deemed a total loss, we will collect our vehicle directly from you once your settlement has been made.
If delivery is unavailable in your area you will need to return the vehicle to the hire depot yourself before picking up your own car.
Payment for the hire charges
Once the rental is complete Acorn will be paid for the charges by the at fault driver’s insurance company. You are completely indemnified against the charges under the terms of the Contract of Indemnity signed by you at the outset.
Acorn Rentals will require a copy of the adjusted smash repair quote and will usually obtain this directly from the smash repair shop itself. However you may need to supply this upon request by Acorn.
The suitability of any and all applications is at the sole discretion of Acorn Rentals. Acorn Rentals reserve the right, without explanation to reject any applications that we deem unsuitable.