What if you are involved in a car accident while you’re driving one of our courtesy cars?
It’s a reasonable question to ask and there have been many instances where our customers have had an accident while driving one of our courtesy vehicles. This is understandable given that a Crash Index report released by AAMI Insurance revealed that the majority of accidents occurring on our roads are the typical fender bender.
If you are unlucky enough to crash one of Acorn’s courtesy cars there is no need to panic. Your starting point should be to exchange particulars with the owner of the other vehicle involved in the accident so we can get in touch with them if we need to. If the person driving the other vehicle isn’t the owner of the vehicle, be sure to clarify this and record the details of both the driver and the registered owner of the vehicle.
Particulars to record include the owner’s full name and address, their contact telephone number and their vehicle registration number. We also recommend that you document the accident by photographing both damaged vehicles so we have a contemporaneous record of the damage caused. This is also an opportune time to identify and collect the names, addresses and contact telephone numbers of any people who might have witnessed the accident take place.
Further, while you should never be dishonest with a person you are involved in an accident with, you are not required to admit liability or partial liability for the accident and you shouldn’t.
Once you are satisfied that you have done all of the above, contact the Acorn customer support team on 1300 22 67 67 as soon as possible and report the incident. We will take your information about the accident and provide advice about what you should do next.
Of course, there is generally a financial consequence to any car accident, but at Acorn we don’t believe in imposing excess and hidden fees on those who have an accident in one of our courtesy vehicles. For that reason, we have a low default excess of $385.
Taking on board all of the above advice, if you happen to be involved in an accident while driving one of our courtesy vehicles, it is important that you call our customer support team on 1300 22 67 67 and give a true account of what occurred.