At Acorn, we deal with car accidents everyday. It’s our business. And every year we deal with thousands of customers who have been in a car accident and who need our assistance.
We have spoken extensively on this blog about the service Acorn provides to those who are involved in a car accident, and particularly to those who didn’t cause the accident. In a nutshell, we provide like-for-like courtesy vehicles to those whose vehicle is either being repaired or replaced after a car accident. And if the car accident wasn’t their fault, we provide the courtesy vehicle for free and recover our fees from the insurer(s) involved in the accident management process.
Our like-for-like courtesy car policy is what separates us from the competition, because it defines our commitment to fit your life into one of our replacement vehicles, to suit your needs, rather than us fitting one of our replacement vehicles into your life, whether it’s a good fit or not.
Our fleet of courtesy cars is extensive and includes:
- Toyota Yaris Ascent;
- Toyota Corolla Hatch Ascent;
- Toyota Camry Altise;
- Toyota Camry Hybrid;
- Toyota Aurion AT-X;
- Toyota RAV4 GX;
- Toyota Kluger GX;
- Toyota HiLux;
- Toyota HiLux Dual Cab;
- Toyota HiAce LWB; and,
- Hyundai iMax 14 Hero.
But what happens if you hire one of our courtesy vehicles and damage it?
Well, for starters, we will forgive you. As we said, we deal with car accidents all day, every day. We are professional car-accident managers, so we have a slight immunity to them. In fact, our business thrives when we have the opportunity to manage the recovery process that stems from an accident. So don’t panic.
If you’re involved in an accident while you are driving one of our courtesy cars and you cause damage to it, your first step should be to call our customer support team on 1300 22 67 67. Our team will guide you through the process of dealing with a damaged Acorn courtesy car.
We will make an insurance claim to repair the vehicle, and we will require you to pay the excess on that claim. But unlike our competitors, who can charge excesses of upwards of $1,000, Acorn has a low default excess of $385.
Imposing such a low excess is part of our commitment to ensuring you recover from an accident quickly and easily, and without the hassle that might otherwise stem from a car accident.