Following an accident, you are likely to be working closely with a smash repairer. The job of a smash repairer is to fix the body of your vehicle and get it back to an as good as new, factory-quality state so that you are able to drive it safely once again. The smash repairer might repair a damaged part of your vehicle, or perhaps order and install a replacement part. For the most part, this work will revolve around the vehicle’s body, paint, and windows only, and the inner workings of the car will be handled by someone else. Regardless of the severity of the accident and the damage done to your vehicle, it is important to stay in constant communication with your smash repairer, and to know what to ask to get the answers you need.
What are the quality standards of your work?
This may not sound like a very specific question, but you can use the smash repairer’s answer to help you determine whether or not he or she pays attention to detail. The smash repairer might mention being sure that the vehicle can steer easily after work has been completed, that it sounds better than it did when it was dropped off, or that the paint perfectly matches the existing color. Small details like this can make a big difference.
How long will the work take to complete?
Smash repairers might not like this question, but do not let them get away without giving you at least some kind of time estimate. This gives them a goal that they must adhere to, or risk losing your patronage in the future. Of course, if something really does come up, be patient, but remind the repairer that you were quoted a specific amount of time that has been exceeded. This can help keep your repairs on track.
Who is responsible for talking to the insurance?
Ask the smash repairer if the paperwork and documentation of your repairs can be filed by them, or if you must do it. Most of the time, a smash repairer can file the paperwork, which will surely save you a lot of time. It is also important to find out whether or not you must file the complete claim with your provider before repairs can begin. If you are not at fault for the accident, ask for very specific information about how to file a claim for the damages. The other party’s insurance provider may try to get out of paying if you do not file correctly.
How much will it cost?
This may seem like a no-brainer, but be sure to ask for the complete and total estimate of the cost of repairs before you get any work done. Your insurance provider might want to have the estimate before repairs can begin, as well. When you are given the estimate, make it very clear that you are going to shop around before you make a decision. A legitimate smash repairer will be happy for you to compare his or her prices to a competitor, because you will surely come back once you have done so.
